Thursday, January 16, 2020
The message was seemingly received with mixed feelings because while Terry understood the need to keep his customer happy/satisfied, the customer's conduct does not live up to Terry's beliefs and values (family) and that is not being taken into consideration considered. Harry is seemingly putting his customer's needs ahead Of his employee's. 2. Should there be different standards for business entertainment based on organizational position within the company? Should Terry try to imitate Hardy's style?Imitating Harry style as it relates to showing his appreciation to his customers for their business and making an effort to get to know them on a personal level is indeed remarkable and makes good business sense. However, at Terry's level, he can ill-afford to entertain important clients at Harry level. While there should be different standards for business entertainment based on organizational position, allowances should be made for entertaining important customers at different levels. H ow can Terry control the conduct of a night on the town with George Whitehead? What other alternative does Terry have in gaining a personal relationship with George? Terry needs to exercise tact, caution and professionalism in addressing George prior to embarking on a night on the town. He certainly would not want to alienate such an important client but Terry must also maintain his core values and beliefs.Choosing a function where alcohol is not readily available or an event where the wives or significant other are invited would most likely curtail George's outlandish behavior and indicate to George Terry's values and core values. 4. What type of expense budgeting does this type of entertainment call for in practice? Expense budgets for accommodating such entertainment could be very large and presents the opportunity for lavish spending and abuse. However, at Terry's level,such budgets are most likely not available; they are probably reserved for the likes go Harry Wiley.